E-gift cards are online gift cards that can be used to shop in stores or online.
Simply order these online: instant e-gift cards will be delivered directly to your email inbox alongside the confirmation of purchase. Once you receive your e-gift cards, start shopping in stores or online.

Log in and search the e-gift card you are interested in. Select the quantity from the drop-down, enter the dollar amount, and click on 'Add to Basket'. Click on 'Checkout now' to review your order and enter your payment info, then click on the 'submit button.'

Instant e-gift cards are delivered the same day and will come directly to your email inbox with the confirmation of purchase. You can also find the purchase history under My Account > Shopping cards/e-gift cards > Activity > View

All e-gift cards are delivered via email at no further cost to you

The terms and conditions vary for each retailer. Please check the specific offer page which will provide you with this information.

This depends entirely on the retailers. Most retailers will not give cash as change for a purchase made using e-gift cards. Your remaining credit will stay on the e-gift card for any future purchases up until the date of expiry.

If you have not received your e-gift card, please click here to submit your query to the Retail Therapy Team.

Please fill your order reference number in the relevant field and provide further details in the "Issue description" field, so we can investigate with immediate effect.

If you have received more e-vouchers than you ordered, please contact us so we can investigate the matter further.

Please click here to contact the Retail Therapy team as soon as possible after you have received the incorrect vouchers.

Please fill your order reference number in the relevant field.

Please click here to submit your query to the Retail Therapy team.

Please fill your order reference number in the relevant field.

Cashback is a discount which is applied after you've bought something online. It's either a percentage of the amount you spent with the retailer or a fixed sum. You can check your cashback transactions by clicking 'My Account' in top-right corner and viewing your activity under "Cashback."

The cashback you earn is credited to your cashback account. This will be tracked automatically; all you have to do is follow a few simple rules:

• You must use the retailer link from this site in order to obtain cashback. Please ensure your basket is empty when you first use the portal retailer link.
• If there is a problem with your order (or the retailer site) that stops you from processing the order online, e.g. if there is a problem with your payment, or the retailer has a problem with stock and offers you an alternative product, the retailer may treat your amended order as a new order. This in turn will affect your entitlement to cashback.
• After your purchase through the tracking link, your 'My Account' section will show a 'pending' payment for the cashback that you have earned.
• Cashback may only be paid on the net value excluding tax, all other taxes, surcharges and any additional costs such as delivery.

Cashback will only be tracked if you sign into your account and start your shopping by clicking on the retailer's link with the discounts website/portal.

Only use voucher codes received from this site or voucher codes advertised on the discounts website. If a voucher code is used, cashback might not be paid. This depends on the retailer's own terms and conditions.

If you don't complete your purchase in one sitting your cashback might not track.

Using a saved quote or shopping from previously saved shopping carts may cause your cashback to be declined.

Opening the same website in different tabs or browsers may affect transaction tracking.

If you experience problems while making an online transaction and opt to call the retailer to complete the order, your cashback earning could be affected.

Transactions will usually appear on your account as 'pending' or 'confirmed' within 24 hours, but sometimes it may take longer so please allow up to 11 days. If your transaction does not appear please click here to submit your query to the Retail Therapy Team. Missing cashback must be reported to us within 45 days of placing the order with the retailer. Cashback shown as 'pending' is not missing. A few transactions, can take up to 90 days to confirm.

Please click here and we will look into this for you.

Please note that we can only help with missing Cashback if you contact us within 45 days of making the transaction. After 45 days, we cannot trace the Cashback.

Cashback on most transactions is confirmed very soon after appearing on your cashback statement. A few transactions take up to 30 days, and a small number take up to 90 days.

We can't guarantee the exact date cashback will be confirmed because we need to know that the retailer has approved the transaction. Retailers need to check that an order hasn't been cancelled or returned, and that any 'cooling off' period is complete. For some hotel and travel bookings, cashback is not confirmed until after the travel has taken place. These are some of the reasons that there may be a time lag between the transaction and cashback appearing as 'Confirmed'.

Cashback is shown as 'Pending' on your account until we have received confirmation from the retailer that the transaction has been approved. The status will then change to 'Confirmed'. .

No. If you return an item or cancel your order then you may not keep the cashback. Only eligible completed purchases are entitled to cashback.

If you have a 'Confirmed' or 'Pending' transaction in your account that you know should be canceled, then please please click here and submit a query with the transaction details and we will remove it.

Occasionally, the cashback amount will appear to be wrong - more or less than what you were expecting. Please click here to submit a query if you notice the incorrect amount.

You can't combine vouchers or codes from somewhere other than this site with cashback. Usually, these can only be used in conjunction with the website or organization that issued them. Only if the voucher or promotional discount is featured as part of the offer text, will you be able to use it and earn cashback.

This may have occurred because the item ordered was returned, the original order was changed or cancelled, purchase did not meet the requirements for earning cashback. For example, some retailers only pay cashback for first time customers.

Some computers with security settings may block retailers from tracking your cashback. If you think you are having problems with cashback tracking, you can check your browsers security settings to enable cookies and disable any ad blocking features.

You can redeem your cashback via an electronic Visa cashcard. Just go to ‘cashback statement’ and then click on ‘withdraw’.

If your account is closing, you need to withdraw your cashback within 10 days of your account being closed.

When items are exchanged over the phone or instore, this normally results in cashback being rejected. If there are any problems with an order and you need to exchange items, we strongly recommend cancelling the order and creating a new one entirely online. Calling the retailer or visiting in-store will preclude any cashback from being awarded.