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Support Query
First Name *
Last Name *
Company you access your benefits through
Email Address *
Registration ID (e.g. Employee number) *
What type of support would you need
- Select What type of support would you need -
Registration / Access
Voucher Order Issue
Product Order Issue
Concierge
Cashback
Retail Offers
Other
Issue Description
Error message that is coming up
Error message on screen
Upload file
Staples Master ID
Company Name
Order reference number *
Order Date *
Retailer/Item *
Issue Description *
Order Value
Order reference number
Order Date
Retailer/Item
Issue Description
Order Value
Inquiry *
- Select Inquiry -
Transaction query
Cashback Help
Transaction Details *
Transaction Date *
Retailer *
Order Number *
Amount spent minus VAT
Voucher Code Used
Additional Information
Upload email confirmation of order
Upload file
Transaction Details
Retailer
Date of online order
Issue Description
Payment Method
What type of support do you need *
- Select What type of support do you need -
Offer query
Issue with an item/booking made using offer
Site Error
Retailer *
Offer title *
Item/booking you are making *
Additional Information *
In the majority of cases if you have purchased an item using one of our offers you will need to contact the retailer directly as all bookings have been made through them directly. If your booking is with Enterprise please fill out the below details:
Order reference number *
Name on the booking *
Email on the booking *
Contact number on the booking *
Issue with the booking *
Additional Information *
Retailer *
Offer title *
Error message that is coming up *
Item/booking you are making *
Additional information *
Upload a screenshot of the error
Upload file
What type of support would you need
- Select What type of support would you need -
Car Hire
Airport Lounges
Airport Parking
Airport Hotels
Restaurant/Bar
Larger/Private dining restaurant booking
Location/venue search
Musical tickets
gifting_xexec (e.g. Flowers)
General Concierge
Contact Number
Pick up location
Drop off location
Pick up date
Pick up time
Drop off date
Drop off time
Number of passengers & luggage
Type of car
Age of driver
Does driver hold a clean drivers licence and credit card in their own name
- Select Does driver hold a clean drivers licence and credit card in their own name -
yes
no
Additional Information
Contact Number *
Airport & Terminal *
Date
Flight time
Travel destination
Number of passengers
Additional Information
Contact Number
Airport & Terminal
Pick up date
Pick up time
Drop off date
Drop off time
Outbound flight number
Return flight number
Is accommodation required
- Select Is accommodation required -
yes
no
Number of passengers
Number of rooms
Additional Information
Contact Number
Airport
Check in date
Check out date
Number of people
Type of room
Include parking
- Select Include parking -
yes
no
Outbound flight number
Return flight number
Date of car collection
Additional Information
Contact Number
Particular restaurant/s
Cuisine
Location
Date
Time
Number of people
Additional Information
Contact Number
Particular restaurant/s
Cuisine
Location
Date
Time
Number of people
Private room/general restaurant
Budget
Additional Information
Contact Number
Location
Type of event
Date
Time
Number of people
Additional Information
Contact Number
Show/s
Date
Time if required
Number of tickets
Additional Information
Contact Number
Type of gift
Budget
Name, address & contact number for delivery
Gift message
Arrival date for the gift
Additional Information
Contact Number
Additional Information
Issue Description
Fields marked with * must be filled in.
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